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Wentwood Solutions has considerable experience of helping clients win new business and develop more effective relationships with their clients. Our approach is applicable to any organisation which is trying to grow or protect revenues or has a focus on trying to improve its customer service.
Our experience covers a range of sectors including financial services, professional services, IT services, outsourcing and facilities management.
A range of options are available from modular four-day programmes to half-day workshops or even hour-long "speeches".
The key areas which we can cover, include:
- Understanding how to develop closer relationships and trust
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More effective account planning and networking
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Understanding real client needs at both an organisational and an individual decision-maker level
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Understanding and managing "moments of truth"
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Developing points of view on various topics
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Consultative selling techniques and questioning
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Impact and making meetings more effective
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Pitch and presentation training
We can also provide clients with, or develop with them, a range of tools and techniques to help them appreciate how well they really know their clients and how well they understand their clients' issues. We can also help to develop an action plan to prioritise relationship management and targeting activity.
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